Problem/Pain Points

• Getting lost, discoverability of information was lowering due to incremental feature releases, hierarchy was lost

• Secondary research/Hotjar showed that users were going in circles (u-turns) when navigating Policies screens.

Goal

• Create a more enjoyable experience that was simple to navigate, to access information quicker and easier.

IA Workshop

• Highlight all possible actions/flows within our platform

• Created cards

• Asked participants to group these actions how they saw fit

• Name these groups

• We took the results and grouped themes

• This became the base of our IA

Ideation

Design Research (best practice)/Sketching

• Changing main nav position - fail

  (breaking familiarity)

• Two-pane view - success

  (less clicks to access information more quickly)

  • Validated at user testing - users wanted to quickly repeat the same action to multiple assets, which this unlocked.

• Removing Policy views from the Risk Map

  (relevant context for functionality to make information structured and intuitive to find)

• Introducing hierarchy of information within Policy context

Wireframes/Prototypes

User Testing

• Results

• Validated design decisions, general consensus was that layout and hierarchy was much clearer and information was easier to find

High fidelity designs

• Old brand screens

• Collaboration with Product Owner and Engineering Team

Outcome

• NPS Score

• Reduced U-Turns

• Feedback from users